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Refund Policy

A LEGAL DISCLAIMER

​The information, products, and services provided by The Calico Boutique on this website are intended for general informational purposes only. While we strive for accuracy, all content is provided “as is” without warranties of any kind, express or implied. The Calico Boutique is not liable for any damages resulting from the use or inability to use the site or its content. By using this website, you acknowledge and agree to review and accept all policies, including our Terms & Conditions, before making any purchase or relying on any information provided herein.

REFUND & EXCHANGE POLICY

Our Promise:

At The Calico Boutique, we want you to love your purchase as much as we loved creating it. We understand that sometimes items may not meet your expectations, which is why we offer a straightforward return and exchange policy.

 

Return Policy

  • Return Window: 30 days from the date of delivery

  • Items must be:

    • Unworn, unwashed, and unaltered

    • In original packaging with all tags attached

    • Free from perfume, deodorant, makeup, or other stains

    • Accompanied by the original receipt or order confirmation

 

  • Special Considerations

    • Jewelry and Hair Accessories:

      • Must be in original condition with all packaging

    • TCB Image Eyewear:

      • Must be returned with original case and cleaning cloth

    • Calico Naturals Products:

      • For hygiene reasons, these items can only be returned if unopened and sealed

    • Custom-Designed Items:

      • Due to their personalized nature, custom items cannot be returned unless defective

 

Exchange Process

  1. Contact us via email at kia@thecalicoboutique.com within 30 days of receiving your order

  2. Provide your order number and reason for exchange

  3. Receive a return shipping label (if applicable)

  4. Ship the item back in secure packaging

  5. Once received, we'll process your exchange within 3-5 business days

 

Refund Information

  • Original payment method will be refunded

  • Original shipping costs are non-refundable

  • Return shipping costs are the responsibility of the customer unless the item is defective

  • Refunds typically process within 5-7 business days after we receive the return

 

Damaged or Defective Items

  • If you receive a damaged or defective item:

    1. Contact us within 48 hours of delivery

    2. Include photos of the damage

    3. We'll provide a prepaid return label

    4. Choose between a replacement or full refund

 

Non-Returnable Items

  • Personal care items that have been opened or used

  • Custom-designed pieces

  • Final sale items

  • Items marked as non-returnable

  • Items without original packaging or tags

 

International Returns

  • International customers are responsible for return shipping costs

  • Please mark package as "Returned Merchandise"

  • Customer is responsible for any customs fees

 

How to Initiate a Return

  1. Contact us via email at info@thecalicoboutique.com.

  2. Include your order number and reason for return

  3. Wait for confirmation and instructions

  4. Package item securely with all original materials

  5. Ship to the provided address

 

Store Credit Option

  • Choose store credit and receive an additional 10% bonus

  • Store credit is valid for 12 months from issue date

  • Can be used on any regular-priced items

 

Quality Guarantee

We stand behind the quality of our products. If you experience any issues with craftsmanship within 90 days of purchase, please contact us for resolution.

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Questions?

 

We reserve the right to modify this policy at any time. Any changes will be posted on our website. 

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Last Updated: January 16, 2025

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